Event Frequently Asked Questions

Start Sites & Times

  • Where does the ride start?

    The 82km ride will start at Tempe Recreation Reserve. Tempe Recreation Reserve is close to public transport, with Tempe & Wolli Creek Train Stations just a couple of minutes away.

    The 58km ride starts from the fantastic Cooper St Reserve, Engadine. The park is located on the corner of Cooper St and Princes Highway. Engadine train station is located a short ride away and we’ll ensure the route is clearly signposted from the station.

    Both Start Sites will be equipped with everything you’ll need on the morning including coffee, first aid, toilets, cloakroom service and bike mechanics (for those last-minute adjustments).

  • How do I find out my start time for the day?

    A letter containing your official entry details, including start time, will be in your Rider Pack which we will be sent to you from August 2019, and confirmed in an email advising your Rider Pack is on its way.

     

    Haven't received your bib yet? If you don’t have your bib by Friday 1 November, please go to the bib collection marquee at the start line at Tempe and Engadine to collect a replacement. It’s important to get to the start site as early as possible (allow at least half an hour as the Bib Collection marquee will be busy), collect a replacement bib and join the next start wave. Note: The Tempe start site will be open from 5am, and the Engadine start site will be open from 7am.

  • I have items with me I don’t want to ride with. Is there a cloakroom service?

    Yes! Visit our very friendly volunteers at either Start Site to use our Cloakroom service. For a $5 donation, you can have a small backpack delivered to the Finish Site at Wollongong. The first bags will arrive in Wollongong around 8:30am and the second delivery approximately 11:30am.

    Please ensure that your backpack is labelled with the tear off tab located under your bib. All care will be taken however we accept no responsibility for lost or damaged items. Please be patient when collecting your bag in Wollongong, there are lots of bags to get through and although our volunteers do their absolute best to get your bags back to you as quickly as possible, occasionally they might be a slight wait.

     

    Haven't received your bib yet? If you don’t have your bib by Friday 1 November, please go to the bib collection marquee at the start line at Tempe and Engadine to collect a replacement. It’s important to get to the start site as early as possible (allow at least half an hour as the Bib Collection marquee will be busy). Note: The Tempe start site will be open from 5am, and the Engadine start site will be open from 7am.

  • Are there cut-off times for the MS Gong?

    Yes, the MS Gong Ride has in agreement with NSW Police and the Transport Management Centre implemented cut-off times along the 82km & 58km course. Times will be strictly enforced to Waterfall Train Station. Don’t panic though! We’ll have 2 sweep buses following the last group of cyclists to ensure nobody is left behind, and can drop participants at the nearest train station or Rest Site.

    For more info on the cut-off times, please see the table below:

     

    KM Rest Site Cut Off Time
    8.4km Cook Park 9:00am
    23.2km Loftus Oval 10:00am
    35.4km Waterfall 11:30am
    45.3km Red Cedar 12:30pm
    52.4km Bald Hill 1:00pm
    59.5km Scarborough 2:00pm
    71.8km Nicholson Park 2:45pm
    81.3km WA Lang Park 4:00pm

The Course

  • What happens if it rains?

    As we know, cyclists are built tough – so the event goes ahead rain or shine! The course takes you throughout such varied areas of Sydney and Wollongong, the weather can range in different sections. The ride will go ahead, regardless of the weather forecast, except if the conditions are catastrophic, of course we will notify you if the ride is cancelled.

  • What can I expect from the course?

    Both the 82km and 58km courses offer a scenic route through the Royal National Park, Stanwell Tops, Sea Cliff Bridge and along the NSW coast to Wollongong. There are plenty of Rest Sites along the way to support participants. Both courses have steep inclines and declines which you can view in the Elevation Chart. To find out more information about the route of your course you can view the Course page. To ensure rider safety, please ensure that you follow the direction of the motorcycle marshal’s and volunteers located at the steep sections of the course.

  • Are there any rest stops throughout the course?

    Including our two start sites, there are 10 Rest Sites along the 82km course, and 7 Rest Sites for the 58km course. All Rest Sites have first aid, water, toilets, bike mechanics and information. Some also have complimentary food or food for sale.

  • What happens if I break down or I can’t complete the ride?

    We have up to 400 amazing volunteers working along the route, as well as bike mechanics and first aid personnel. They are ready and happy to provide assistance to anyone who may breakdown, feel ill or experience other difficulties. We recommend that you have your bike serviced before the ride and carry a puncture repair kit and pump. It’s also recommended to carry your credit card in case you need to purchase equipment for repairs to get you back on your way. If you breakdown, turn your bike upside down and wait. The MS Gong Ride has a sweep bus which travels behind the last group of riders on event day. The sweep bus ensures all riders cycle within the allocated time allowed to travel the course and also assists riders in the instance of breakdown. If riders choose to delay their travel and fall behind the sweep bus, the services of the sweep bus will no longer be available, and participants will no longer be deemed to be a part of the event.

  • Am I able to ride the reverse route back to the Start Site from Wollongong?

    Participants can ride back to Sydney from Wollongong, but please be aware it’s not part of the event, and you won’t be supported.

  • Is the ride on shared roads?

    The MS Gong Ride is not a closed road course. There are sections of the course which are dedicated cycle lanes that are coned off and only cyclists are permitted. On other sections of the course, cyclists are riding with cars on shared roads. If you follow basic road safety rules and follow marshal and traffic management instructions and signage you will have a safe and enjoyable ride.

  • How safe is the ride?

    Safety of riders is our top priority. We work closely with NSW Police, the Transport Management Centre, a traffic management company & Ambulance NSW to ensure your safety. The course is not a closed road course, however if you follow basic road safety rules, drink plenty of fluids and follow marshal and traffic management instructions and signage, you'll have a safe and enjoyable ride.

    Two sweep buses will follow the last riders to ensure they adhere to cut off times and can be taken to the next Rest Site for support if needed, There is also motorcycle marshals located at the steep sections of the course to control participant flow and keep participants safe. Please ensure you follow their direction.

    We have 16 medical support vehicles, 22 police vehicles with 124 police members, 430 volunteers and 5,000 traffic cones to help direct and assist you along the course so you are in safe hands. Please remember that there may be less experienced riders around you so signal, look behind and call out when overtaking.

  • What sort of bike can I ride?

    Riders can choose from a selection of bikes to ride in the event, including road bikes, mountain bikes, city bikes, hybrid bikes, e-bikes and cross bikes. While road bikes are the preferred bicycle, the course has been designed to be accessible to all level of riders on any type of bike. Please note bikes used in the MS Gong Ride must conform to NSW Road Laws. If you don’t think your bike is suitable, please feel free to contact our bike hire supplier to organise a bike for you.

Transport

  • What is the best way to get to the start site?

    Participants are encouraged to use public transport to get to and from the event. We work closely with Sydney Trains and NSW Public Transport to ensure there are more services available. To plan your trip, visit www.transportnsw.info

  • How do my family and friends get to Wollongong to meet me at the finish?

    It would be great to have your family and friends join you at the finish. We recommend where possible public transport as the preferred mode of transport. To plan your trip, visit www.transportnsw.info

  • Am I able to purchase train tickets?

    Participants, friends and family travelling by train from Wollongong back to Sydney must purchase a Special Events Train Ticket. Opal cards cannot be used on the return trip.

     

    Online purchase of Special Event Train tickets is now closed, however you can still purchase Special Event Train tickets on the day, after you have complete your ride, at the Train Tickets Marquee at the Event Village.

    To minimise delays, purchase your trains ticket as early as possible.

     

    Travelling to the Start Site? Participants must use their Opal card or purchase a single trip ticket from a train station.

    Opal cards cannot be used on Special Event Train Services on the return trip.

     

  • Is there any parking available at the finish site?

    Parking is limited.

  • Is it possible to drive the course to collect a rider from the finish?

    Although the route will be open for regular traffic, we like to keep the roads as traffic free and safe for our riders. We recommend using an alternative route to Wollongong to make the ride as clear for your friends and family as possible.

Merchandise

  • Where can I purchase event merchandise?

    Please visit the MS Shop to view our range of 2019 merchandise.

  • What is the process of ordering a lunch pack?

    Lunch packs can be purchased during registration and shortly are also available through the MS Online Shop. We are pleased to be able to be able to cater for the following dietary requirements; Gluten Free, Vegetarian and Vegan. ONLINE ORDERS ARE NOW CLOSED. 

     

    Not recieved your wristband yet? 

    If you have not received your wristband for a lunch pack, please go to your allocated lunch pick up marquee (Royal National Park or Finish Village) on event dat and speak to a volunteer. 
    They will find your name on a list and allocate you lunch. 

  • What does a train ticket get me?

    A Special Events Train Ticket entitles you to travel on one of the 26 Special Event Train services that Sydney Trains will be running on the day from Wollongong to Sydney.

  • I am following up on an order. Who do I contact?

    Please send an email to [email protected] with your name and order number (if you have it handy) and our Merchandise Coordinator will follow up with you within 48 hours.

Entries

  • When do entries close?

    The 2019 MS Gong Ride has sold out. The event is capped at 10,000 cyclists, and we’ve reached the maximum number of riders. You can now register your interest for 2020!

     

    Interested in trying something different? The MS Wellness Run is held in Wollongong on 3 November 2019 and is open for registrations. For more information or to sign up, visit www.mswellnessrun.org.au.

  • What do I receive for my entry fee?

    Aside from securing your place in one of Australia’s most scenic and well-respected bike rides, your entry fee also provides you with:
     

    • Finisher medal
    • Opportunity for you to purchase event photos of you and your mates
    • Event guide packed full of tips
    • Dedicated Events team to assist you with questions & support in training and fundraising
    • The opportunity to be a part of the MS community and challenge yourself
    • Amazing feeling of helping those living with multiple sclerosis
    • Rider’s Bib as a keep-sake of your ride

     

  • When should I expect to receive my Rider Pack? What does it contain?

    MS Gong Rider Packs will be sent from August 2019. The Rider Pack will contain:
     

    • Your official entry details, including start time
    • Your official Rider Bib
    • Cable ties to attach your Rider Bib to the handlebars of your bike
    • We’ll send you a text when it’s on its way

    Haven't received your bib yet? If you don’t have your bib by Friday 1 November, please go to the bib collection marquee at the start line at Tempe and Engadine to collect a replacement. It’s important to get to the start site as early as possible (allow at least half an hour as the Bib Collection marquee will be busy), collect a replacement bib and join the next start wave. Note: The Tempe start site will be open from 5am, and the Engadine start site will be open from 7am

  • What should I do if I can no longer take part in the event?

    Call us on 1300 733 690 or email [email protected] to let us know so we can update our records. Unfortunately, entry fees are not refundable or transferable if you are no longer able to participate in the MS Sydney to the Gong Ride.

  • What should I do if I have purchased registration through a friend or colleague?

    There can be no transfers and the new rider (purchaser) accepts that MS Limited shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with riding in the MS Sydney to Gong as an unregistered participant except for any liability which cannot be excluded by law.

  • What is the minimum age to participate? Why can’t I register my child under 12 years old?

    The minimum age to be able to participate is 12 years old (as of 3rd November 2019). Safety remains our number one priority, and due to the number of riders and difficulty of the course, we have set the minimum age as 12. Any riders between the age of 12-17 are the responsibility of their guardian and are expected to remain with them at all times for the duration of the ride.

  • What experience/level of fitness do I require?

    Although the MS Gong Ride is a recreational event, participants are encouraged to train for the event. If you don’t cycle regularly– check out our training tips and get some kms on your bike before the day! There are some challenging sections on the ride and being fit is a must! We expect you have a moderate level of fitness and are confident cycling with a group to enjoy and be safe on the course. We want everyone arriving at the finish line with a smile on your face!

  • Can I change the event I am registered for?

    Yes, you can. Email us at [email protected] with your full name, email address you registered with and the event you would like to change to i.e. the 82km event.

  • Official Photography

    Race Atlas will be the official Photographer for the event and photos will be available to purchase post event. The photographers will be taking photos along the course and at the Finish Village. After the day, you will be sent an email with a link to purchase your photos online directly from Race Atlas. 10% of the proceeds from the photography sales will be donated to Multiple Sclerosis Limited.

MS Wellness Run FAQ

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