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THE EVENT

GENERAL

WHAT IS THE MS GONG RIDE VIRTUAL?

The epic 2020 MS Gong Ride Virtual challenge will take place between 1 October and 1 November.

You’ll have 32 days to complete your challenge (or less if you’re up to it ?). Ride locally, choose your own distance and map your route. You can even take part indoors on a stationary bike!

Log your rides via your own personal fitness app and sync to your fundraising page between 1 October and 1 November to FIGHT MS.

HOW MUCH DOES IT COST TO REGISTER?

It is FREE to register and participate in the 2020 MS Gong Ride Virtual. Sign up now and help Fight MS!

WHEN IS THE 2020 MS GONG RIDE VIRTUAL?

You will have 32 days, between Thursday, 1 October 2020 and Sunday, 1 November 2020, to complete the MS Gong Ride Virtual Challenge.

WHERE CAN I RIDE?

Anywhere, so long as you are doing so legally and safely!

Complete the epic MS Gong Ride Virtual Challenge for FREE anywhere between 1 October and 1 November 2020. Ride locally. Choose your own distance. Map your own route, or take part indoors using a stationary bike.

Through lush forests, straight roads, coastal scenery, or watching a documentary - the virtual challenge is YOUR RIDE, YOUR WAY!

WHAT IS INCLUDED IN MS GONG RIDE VIRTUAL REGISTRATION?

In 2020, we have introduced the MS Gong Ride Virtual, your chance to be part of the MS Gong Ride experience, wherever you are, during the month of October.

  • Rider Guide

  • Your choice of start location & course

  • Brad McGee Training Program

  • Finisher Medal (minimum $150 raised)

  • Rewards & prizes

WHAT IF I CAN NO LONGER TAKE PART IN THE EVENT?

Call us on 1300 733 690 or email events@ms.org.au to let us know so we can update our records.

Multiple Sclerosis Limited follows the NSW State Government and Australian Government’s directives and advice. Updates about the event will be on the MS Gong Ride home page. If you still have a question, please contact us on 1300 733 690 or events@ms.org.au.

ARE ALL STYLES OF BIKES ELIGIBLE?

All styles of bicycles, not considered motor vehicles, i.e. motorbikes, can be used to complete the MS Gong Ride Virtual Challenge.

These includes, but are not limited to Road, Mount, Recumbent, Tandem, BMX, Stationary, Exercise, Spin, Cyclo-Cross and eBikes.

COVID-19

WILL THE MS GONG RIDE CLASSIC GO AHEAD IN 2020?

Unfortunately, the MS Gong Ride Classic will not go ahead in 2020. We have been monitoring the situation surrounding COVID-19 and have made this decision in the interest of the safety of our participants, volunteers and staff.

We look forward to planning for the MS Gong Ride Classic event in 2021.

The 25,000+ Australians living with MS still need your support! Don’t break the Cycle, keep pedalling in the Ride to Fight MS and join us in the MS Gong Ride Virtual challenge this October - it’s FREE TO ENTER!

HOW TO STAY HEALTHY AND SAFE

We encourage everyone to make choices that support public safety and wellness and avoid spreading disease.

Participants of the MS Gong Ride Virtual, are encouraged to follow advice from the State and Federal Government authorities and Australian Health Department.

Stay at home if you feel unwell. If you have a fever, cough, sore throat, or difficulty breathing, do not participate in public events and seek medical advice.

Stay at home if you have been in contact with a confirmed or suspected case of COVID-19, have travelled interstate or overseas in the last 14 days.

Follow the directions of Government Health Authorities and always practise good hygiene. The Australian Government provides advice on hygiene practices.

For more information, visit the Australian Government website.

ACTIVITY TRACKING

GENERAL

HOW DO I SET UP MY FITNESS APP?

When the challenge begins on Thursday, 1 October 2020, you will be able to connect your fitness app to your MS Gong Ride dashboard, to track your progress.

From Thursday, 1 October 2020:

Download the MapMyFitness or Strava app, and set up an account

Log in to your MS Gong Ride dashboard

From the My Fitness Activity page, select your chosen app

Follow the prompts to connect your account

DOWNLOAD APP

    

HOW DO I LOG MY RIDES ONLINE?

From 1 October 2020, you will be able to log your rides either automatically via a connect device/app, or manually on your MS Gong Ride dashboard.

LOG YOUR RIDES AUTOMATICALLY

  1. Download the Fitbit, MapMyFitness or Strava app, and set up an account
  2. Log in to your MS Gong Ride dashboard
  3. From the My Fitness Activity page, select your chosen app
  4. Follow the prompts to connect your account
  5. Your Activity Tracking will update each day, with the previous day's distances

NB  Remember to start, stop and save your rides in the app, otherwise the distances will not be synced to your MS Gong Ride dashboard.

LOG YOUR RIDES MANUALLY

  1. Log in to your MS Gong Ride dashboard
  2. Select My Fitness Activity
  3. Under Add Activity, enter the date and distance of your ride

The kilometres will now appear on your activity tracker

CAN I START RECORDING MY RIDES IN THE LEAD UP TO OCTOBER?

Only kilometres ridden in the the challenge month will count towards your total. We will reset your kilometres to zero on 1 October 2020.

HOW DO I RECORD DISTANCES ON A STATIONARY OR SPIN BIKE?

While exercise bikes usually provide an effective 'distance ridden' reading that can be entered in as a manual ride, many spin bikes produce no such measurement.

In these instances, as a guide, you can manually add the following distances to the My Fitness Activity page of your MS Gong Ride dashboard:

 DURATION   DISTANCE 
 15 MINUTES   7.5KM
 30 MINUTES   15KM
 45 MINUTES   22.5KM
 60 MINUTES   30KM

STRAVA

HOW DO I CONNECT WITH STRAVA?

If you would like to use Strava to track your rides, you can connect it from the My Fitness Activity page on your MS Gong Ride dashboard. All rides after you have connected your Strava account will be synced and recorded, within 24 hours of them being saved, provided the ride is saved as public and your profiles master privacy setting isn't enabled.

NB  The My Fitness Activity page will be visible on your dashboard from Thursday, 1 October 2020.

 

DOWNLOAD APP

WHY ISN'T MY RIDE SYNCING FROM STRAVA?

If your ride doesn't appear on your MS Gong Ride dashboard within 24 hours of saving it to Strava, one of the following may be the cause:

  1. Only rides completed after connecting your Strava account to your MS Gong Ride dashboard can be synced. If you completed and saved your ride prior to connecting your Strava account to your MS Gong Ride dashboard, these rides will not appear.
  2. If the ride is saved as "private" or you have enabled "Enhanced Privacy" master settings on your Strava account, the MS Gong Ride platform will be unable to sync your rides. Please note that changing your privacy settings will not sync past rides.

HOW DO I DISCONNECT FROM STRAVA?

To disconnect your Strava account from your MS Gong Ride dashboard, you can do so from the My Fitness Activity page on your dashboard. Once your Strava account is disconnected, no future rides will be synced.

MAPMYFITNESS

HOW DO I CONNECT WITH MAPMYFITNESS/RIDE/WALK/RUN?

If you would like to use MapMyFitness to track your rides, you can connect it from the My Fitness Activity page on your MS Gong Ride dashboard. All rides after you have connected your MapMyFitness account will be synced and recorded, within 24 hours of them being saved, provided the ride is saved as public.

NB  The My Fitness Activity page will be visible on your dashboard from Thursday, 1 October 2020.

 

DOWNLOAD APP

HOW DO I CONNECT MAPMYRIDE?

MapMyFitness is the umbrella under which Under Armour has united the group of apps it purchased, which include MapMyRide, MapMyWalk, MapMyRun etc.

Your login credentials for any of these apps will allow you to connect through the MapMyFitness, despite the mis-match in branding. So you can connect your existing MapMyRun/Walk/Ride etc. account using the MapMyFitness option on the MS Gong Ride dashboard.

WHY ISN'T MY RIDE SYNCING FROM MAPMYFITNESS?

If your ride doesn't appear on your MS Gong Ride dashboard within 24 hours of saving it to MapMyFitness, one of the following may be the cause:

  1. Only rides completed after connecting your MapMyFitness account to your MS Gong Ride dashboard can be synced. If you completed and saved your ride prior to connecting your MapMyFitness account to your MS Gong Ride dashboard, these rides will not appear.
  2. If the ride is saved as "private", the MS Gong Ride platform will be unable to sync your rides. Please note that changing your privacy settings will not sync past rides.

HOW DO I DISCONNECT FROM MAPMYFITNESS?

To disconnect your MapMyFitness account from your MS Gong Ride dashboard, you can do so from the My Fitness Activity page on your dashboard. Once your MapMyFitness account is disconnected, no future rides will be synced.

FITBIT

HOW DO I CONNECT WITH FITBIT?

If you would like to use Fitbit to track your rides, you can connect it from the My Fitness Activity page on your MS Gong Ride dashboard. All rides after you have connected your Fitbit account will be synced and recorded, within 24 hours of them being saved, provided you have started and ended the activity on Fitbit.

NB  The My Fitness Activity page will be visible on your dashboard from Thursday, 1 October 2020.

 

DOWNLOAD APP

WHICH OF THE FITBIT SETTINGS ARE MANDATORY?

When connecting your Fitbit account throught your My Fitness Activity page on your MS Gong Ride Dashboard, the website will request access to data from your Fitbit account. From the options presented, only Profile and Activities and Exercise are required for the sync to function. 

WHY ISN'T MY RIDE SYNCING FROM FITBIT?

When using Fitbit, you must ‘start’ and 'end' an activity and save it, for the data to sync. If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your device.

HOW DO I DISCONNECT FROM FITBIT?

To disconnect your Fitbit account, you can do so from the My Fitness Activity page on your MS Gong Ride Dashboard. Once your Fitbit account is disconnected, no future rides will be synced.

OTHER APPS

HOW CAN I CONNECT WITH ZWIFT?

Zwift currently has a closed API, which means that it can only sync with major platforms like Strava. MS Gong Ride cannot currently connect directly to Zwift.

Any rides completed on Zwift, however, can absolutely count towards your MS Gong Ride Virtual Challenge. You can either add them as a manual ride or if your Strava and Zwift accounts are connected, you can connect your Strava account on your MS Gong Ride dashboard to sync them automatically.

CAN I USE A DIFFERENT APP?

At present, MS Gong Ride only has an automated connection with Fitbit, Strava and MapMyFitness. However, that doesn't mean you can't use other apps, i.e. Runtastic, Garmin Connect, Google Fit, etc, to participate in the MS Gong Ride Virtual Challenge.

If you would prefer to keep using the same app you use currently to log your rides, simply record the distance manually on the My Fitness Activity page of your MS Gong Ride dashboard.

WHAT IS LIVE STREAMING?

Live streaming provides the ability for fundraisers to embed video players on their fundraising pages and then stream live video direct to it from other services such as their smart phone, their computer, gaming platforms like PS4, etc

These video streams can be viewed directly on their fundraising pages by friends and family members, allowing for direct interaction between the fundraiser and visitors.

FUNDRAISING

GENERAL

IS FUNDRAISING COMPULSORY?

By fundraising a minimum of $150 for the MS Gong Ride Virtual, you provide vital support and services to people living with multiple sclerosis. Every dollar you raise will go directly to ensuring the thousands of Australians with multiple sclerosis are able to receive the support and care they need to live well. Find out how your fundraising helps Australians Fight MS.

It can be as easy as asking your family and friends to support you in this challenge. Your commitment and effort will not only be a rewarding experience for you but will ultimately support people living with multiple sclerosis.

WHERE DOES MY FUNDRAISING GO?

Your fundraising goes directly to offering services and support to people living with multiple sclerosis, while the search for a cure continues. It allows us to fund programs like MS Connect and MS Advisor, providing those with multiple sclerosis access to a caring voice at the end of the phone line and specialist advice and guidance on how to manage their symptoms. Your support ensures no one faces their journey alone.

WHAT IS THE BEST WAY TO GET STARTED?

You’ll be surprised at how simple it is. Below are our top three tips:

  1. Your online fundraising page is the most simple and effective way to kick start your fundraising. By adding your personal story and an image, people are 10 times more likely to support you. 
  2. By making a personal donation to your fundraising page, you take away that pressure of the first donation. Every year, our top fundraisers made a personal donation and started the giving momentum. Your donation can set the tone for your supporters. It is a fantastic way to get yourself moving towards your goal and show your commitment. Aim high and your friends and family will follow your lead!
  3. Send an email to your networks or share your page on social media. Simply spread the message of your fundraising – you’ll be amazed at who will support you when you ask. Individual emails are more impactful than group ones and you can ask for a set amount e.g. “I’m asking 30 people to donate $30 to help people living with MS.” If posting on social media, posting to individual pages or via message works best. Or send an SMS!

WHAT IS MATCHED GIVING?

70% of companies in Australia offer ‘matching funding’ as part of their employee benefits. This means they support their employees’ charitable efforts by matching their fundraising dollar for dollar. It is a great way to double your fundraising efforts – and all you need to do is ask. Speak to your HR department and ask them for their support.

We can provide your company with any documentation they may need, including tax-deductible receipts, information about what we do and a letter of thanks and recognition.

Letter to Employer - Matched Giving

MS Matched Giving Video

HOW DO I COLLECT THE MONEY THAT I FUNDRAISE?

The best way to collect donations is directly through your online page. Anyone who made a donation on your online page will be sent an instant tax-deductible receipt. It also is the easiest way to keep track of your fundraising efforts.

If you do collect cash or cheque donations, feel free to contact us on 1300 733 690 or events@ms.org.au for an MS Receipt Register. For a more detailed explanation, have a read through our next FAQ on banking your offline donations. If you intend to host a fundraising event to collect further cash donations, please see our hints and tips below.

BANKING OFFLINE DONATIONS

If you receive cash and cheque donations in person rather than online, we will issue you with three key documents:

  1. An Authority to Fundraise (required for any offline fundraising)
  2. A Donation Register
  3. Electronic Funds Transfer (EFT) form to bank your funds 

To request these documents, simply email events@ms.org.au or call 1300 733 690 . Once you have received them, simply follow the below steps!

  1. Keep the donation register up to date
     
    Firstly, say a huge thank you to your donor! Fill in the register with your donor’s name and email address, so they can receive a tax receipt for their donation.
     
  2. Finished Fundraising – now Complete your EFT Form
     
    When you have collected all offline donations, fill in the EFT Form with the total amount being deposited. The EFT form has your unique reference number for banking your donations. This reference number is important to ensure your donations can be added to your fundraising page.
     
  3. Bank the money

    Now you can transfer the funds to MS using the following bank details:
     
    MS banking details are:
    Multiple Sclerosis Limited
    BSB: 033-112
    Account: 256562
     
  4. Send us your Donation Register and EFT form

    Email the Donations Register and the EFT form to eventsadminnsw@ms.org.au 

    Please note we need to receive the deposit before we can update your fundraising page.

    Questions? Our Events team will be more than happy to help please email events@ms.org.au or call 1300 733 690

CAN PEOPLE WHO DONATE GET A TAX-DEDUCTIBLE RECEIPT?

All donations over $2.00 are tax deductible. Anyone who donates through your online page will be instantly emailed their receipt. If you are planning to collect cash or cheque donations, simply contact us on 1300 733 690 or events@ms.org.au and we can provide you with an MS Receipt Register so you can issue them to your supporters as required.

FACEBOOK FUNDRAISING

HOW DO I USE FACEBOOK FUNDRAISING?

Facebook is a great place to encourage your friends, family and colleagues to support you! Always share your MS Gong Ride Fundraising page to Facebook as opposed to setting up a Facebook fundraiser. This way you can be sure that all your funds raised will be shown on your MS Gong Ride Fundraising page.

Furthermore, we recommend you do not use the Facebook Donate button, as we cannot link any of the funds received through a Facebook fundraiser to your MS Gong Ride Fundraising page.

WHAT IS THE OFFICIAL CHARITY NAME AND NUMBER FOR THE MS GONG RIDE?

Multiple Sclerosis Limited, ABN 66 004 942 287

WILL MULTIPLE SCLEROSIS (MSL) STILL RECEIVE THE FUNDS?

Yes, if you have selected Multiple Sclerosis Limited as your charity of choice, we’ll receive the funds. However, please note there will be a slight delay. Also, your donors will receive a receipt a from PayPal Giving Fund, not Multiple Sclerosis Limited.

WHY AREN'T THE DONATIONS THAT I AM RECEIVING ON MY FACEBOOK PAGE SHOWING UP?

Facebook donations are managed by a third party (PayPal Giving Fund), so we cannot sync these donations with your MS Gong Ride fundraising page.

Therefore, the best way to receive donations from your friends, colleagues and family is by sharing your fundraising page to Facebook, as opposed to using the Facebook Donate button.

I HAVE SELECTED THE INCORRECT MS ORGANISATION?

If you have selected the incorrect MS organisation on Facebook, please contact us and have the following information ready: your full name, amount and the fundraising closure date. Contact us 1300 733 690 or email events@ms.org.au.

TEAMS

TEAM CAPTAINS

HOW DO I CREATE A TEAM?

If you are planning on taking part with a mate or ten, you can make it official by forming a team.

Teams can be set up during registration, or afterwards by selecting Create A Team on your MS Gong Ride dashboard.

CAN I CHANGE MY TEAM NAME?

After a team has been created, to change the team name, the Team Captain will need to give our Support Engagement Team a call on 1300 733 690 or send us an email to events@ms.org.au

CAN I REMOVE A TEAM MEMBER FROM MY TEAM?

Sometimes participants join your team by accident or because they're looking for other people to ride with in the challenge. As the Team Captain, it is your choice whether a participant should be on your team or not. 

To remove a participant from your team, please give our Support Engagement Team a call on 1300 733 690 or send us an email to events@ms.org.au

To make your team Invite Only, go to the Edit Team page in your MS Gong Ride dashboard and select No for Allow Anyone To Join My Team.

I NO LONGER WANT TO BE TEAM CAPTAIN?

To change the Team Captain for your team, please give our Support Engagement Team a call on 1300 733 690 or send us an email to events@ms.org.au

TEAM MEMBERS

HOW DO I JOIN A TEAM?

During registration, you will be able to search for the team you'd like to join.

Once registered, search for the team you'd like to join, and simply click on the Join Us button on the team page while logged in to your own account. This will automatically connect you to the team.

If a team is set up as invite only, you will need to contact the Team Captain and request that they send you an invite to join their team.

HOW DO I LEAVE A TEAM?

If you have joined a team by accident or simply wish to leave a team, please give our Support Engagement Team a call on 1300 733 690 or send us an email to events@ms.org.au

CAN I JOIN MORE THAN ONE TEAM?

Unfortunately, each participant can only be a member of one team at any one time. To join a new team, you will need to leave the team you are currently in.

If there is something else we can help you with, please do not hesitate to contact our friendly Supporter Engagement Team on 1300 733 690 or at events@ms.org.au. Our office hours are Monday to Friday, 9.00AM till 5.00PM.