FREQUENTLY ASKED QUESTIONS

COVID-19 UPDATE

WILL THE EVENT GO AHEAD?

We are working towards the 2020 MS Gong Ride event to go ahead as planned on Sunday 1 November 2020. We will continue to monitor the situation surrounding COVID-19 daily to ensure the safety of our participants, volunteers and staff.

Your health and safety is our top priority. We will keep up to date with COVID-19 requirements, working with and complying to the advice from the State and Federal Government authorities and Australian Health Department at every stage of the planning process.

WHAT HAPPENS IF COVID-19 RESTRICTIONS ARE NOT LIFTED AND SOCIAL DISTANCING IS STILL ENFORCED?

We will be guided by the advice of the State and Federal Governments regarding mass participation events and the impacts of COVID-19.

HOW WILL MS ENSURE WE ARE SAFE DURING THE 2020 MS GONG RIDE?

Health and safety of our participants, volunteers and staff is our top priority.

We pride ourselves on having the highest safety standards and emergency procedures in place to ensure everyone has an enjoyable and safe ride, including during event planning.

We will also follow guidelines and advice from the Australian Government Health Department to ensure the event is meeting health, hygiene and safety requirements on event day.

HOW TO STAY HEALTHY AND SAFE

We encourage everyone to make choices that support public safety and wellness and avoid spreading disease.

Participants must follow advice from the State and Federal Government authorities and Australian Health Department.

Stay at home if you feel unwell. If you have a fever, cough, sore throat, or difficulty breathing, do not participate in public events and seek medical advice.

Stay at home if you have been in contact with a confirmed or suspected case of COVID-19, have travelled interstate or overseas in the last 14 days.

Follow the directions of Government Health Authorities and always practise good hygiene. The Australian Government provides advice on hygiene practices.

For more information, visit the Australian Government website.

MS GONG RIDE VIRTUAL

WHAT IS INCLUDED IN THE REGISTRATION FEE FOR THE MS GONG RIDE VIRTUAL?

In 2020, we have introduced the MS Gong Ride Virtual, your chance to be part of the MS Gong Ride experience, wherever you are, during the month of October.

  • Rider Guide

  • Your choice of start location & course

  • Brad McGee Training Program

  • Finisher Medal (minimum $150 raised)

  • Rewards & prizes

HOW DO I SET UP MY FITNESS APP?

The MS Gong Ride Virtual Challenge takes place between 1 October and 1 November.

When your challenge begins on 1 October, you will be able to sync your fitness app with your fundraising page to track your progress.

From 1 October:

  1. Download the Fitbit or Strava app and set up your account (if you do not already have one).

  2. Log in to your fundraiser account.

  3. Under the heading ‘My Fitness Activity’ on 'My Page', connect your chosen app.

  4. Follow the prompts to connect your account.

HOW DO I SUBMIT MY RESULTS

When you next work out, select ‘start your workout’ in the app on your phone. Once you end your workout, save your workout and your distance will be published to the tally on your page THE FOLLOWING DAY.

If you have synced your app already but it is not working, please log in and re-connect it.

When using Fitbit, you must ‘start’ and 'end/save' an activity for it to sync to your fundraising page. Your daily steps will not automatically add to your page. If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your smartphone.

Your tally will be updated each day with the previous day’s distance(s). Please allow 24 hours for your activity to appear on your fundraising page.

Remember, you can manually add your kilometres to the tally in your My Fitness Activity tab of your profile after registering. This is a great option if you’re using a pedometer or a different method of tracking your distances.

Follow these steps to manually add your KMs:

  1. Log in to your account and select ‘My Fitness Activity’

  2. Under ‘Add activity’, enter the date and distance

  3. The number of KMs will now appear on your fundraising page!

 

The MS Gong Ride Virtual Challenge takes place between 1 October and 1 November.

When your challenge begins on 1 October, you will be able to log your kilometres on your fundraising page to track your progress.

I SIGNED UP FOR THE MS GONG RIDE VIRTUAL, CAN I SWITCH TO THE MS GONG RIDE CLASSIC EVENT OR UPGRADE TO THE MS GONG RIDE ULTIMATE?

Yes, all MS Gong Ride Virtual participants will have the opportunity to switch to the MS Gong Ride Classic or upgrade to the MS Gong Ride Ultimate becomes available. The MS Gong Ride Virtual is a flat rate of $25 for children and $35 for adults. Regardless of when you signed up, switching to the MS Gong Ride Classic will be an additional $43 adult and $25 for child, honouring the Launch special pricing.

WHAT IS LIVE STREAMING? SHOULD I SET THIS UP?

Live streaming provides the ability for fundraisers to embed video players on their fundraising pages and then stream live video direct to it from other services such as their smart phone, their computer, gaming platforms like PS4, etc

These video streams can be viewed directly on their fundraising pages by friends and family members, allowing for direct interaction between the fundraiser and visitors.

WHAT SHOULD I DO IF I CAN NO LONGER TAKE PART IN THE EVENT?

Call us on 1300 733 690 or email events@ms.org.au to let us know so we can update our records. Unfortunately, entry fees are not refundable or transferable if you are no longer able to participate in the 2020 MS Gong Ride.

Multiple Sclerosis Limited follows the NSW State Government and Australian Government’s directives and advice. Updates about the event will be on the MS Gong Ride home page. If you still have a question, please contact us on 1300 733 690 or events@ms.org.au

IS FUNDRAISING COMPULSORY? WHY DO I NEED TO FUNDRAISE?

By fundraising a minimum of $250 for the MS Gong Ride Classic or $150 for the MS Gong Ride Virtual, you provide vital support and services to people living with multiple sclerosis. This is a fundraising event and your entry fee only covers the cost of staging the event. Every dollar you raise will go directly to ensuring the thousands of Australians with multiple sclerosis are able to receive the support and care they need to live well. Find out how your fundraising helps Australians Fight MS.

It can be as easy as asking your family and friends to support you in this challenge. Your commitment and effort will not only be a rewarding experience for you but will ultimately support people living with multiple sclerosis.

WHAT IS THE BEST WAY TO GET STARTED?

You’ll be surprised at how simple it is. Below are our top three tips:

  1. Your online fundraising page is the most simple and effective way to kick start your fundraising. By adding your personal story and an image, people are 10 times more likely to support you. 
  2. By making a personal donation to your fundraising page, you take away that pressure of the first donation. Every year, our top fundraisers made a personal donation and started the giving momentum. Your donation can set the tone for your supporters. It is a fantastic way to get yourself moving towards your goal and show your commitment. Aim high and your friends and family will follow your lead!
  3. Send an email to your networks or share your page on social media. Simply spread the message of your fundraising – you’ll be amazed at who will support you when you ask. Individual emails are more impactful than group ones and you can ask for a set amount e.g. “I’m asking 30 people to donate $30 to help people living with MS.” If posting on social media, posting to individual pages or via message works best. Or send an SMS!

WHERE DOES MY FUNDRAISING GO?

Your fundraising goes directly to offering services and support to people living with multiple sclerosis, while the search for a cure continues. It allows us to fund programs like MS Connect and MS Advisor, providing those with multiple sclerosis access to a caring voice at the end of the phone line and specialist advice and guidance on how to manage their symptoms. Your support ensures no one faces their journey alone.

HOW DO I COLLECT THE MONEY THAT I FUNDRAISE?

The best way to collect donations is directly through your online page. Anyone who made a donation on your online page will be sent an instant tax-deductible receipt. It also is the easiest way to keep track of your fundraising efforts.

If you do collect cash or cheque donations, feel free to contact us on 1300 733 690 or events@ms.org.au for an MS Receipt Register. For a more detailed explanation, have a read through our next FAQ on banking your offline donations. If you intend to host a fundraising event to collect further cash donations, please see our hints and tips below.

BANKING OFFLINE DONATIONS

If you receive cash and cheque donations in person rather than online, we will issue you with three key documents:

  1. An Authority to Fundraise (required for any offline fundraising)
     
  2. A Donation Register
     
  3. Electronic Funds Transfer (EFT) form to bank your funds
     

To request these documents, simply email events@ms.org.au or call 1300 733 690 . Once you have received them, simply follow the below steps!

 

  1. Keep the donation register up to date
     
    Firstly, say a huge thank you to your donor! Fill in the register with your donor’s name and email address, so they can receive a tax receipt for their donation.
     
  2. Finished Fundraising – now Complete your EFT Form
     
    When you have collected all offline donations, fill in the EFT Form with the total amount being deposited. The EFT form has your unique reference number for banking your donations. This reference number is important to ensure your donations can be added to your fundraising page.
     
  3. Bank the money

    Now you can transfer the funds to MS using the following bank details:
     
    MS banking details are:
    Multiple Sclerosis Limited
    BSB: 033-112
    Account: 256562
     
  4. Send us your Donation Register and EFT form

    Email the Donations Register and the EFT form to eventsadminnsw@ms.org.au 

    Please note we need to receive the deposit before we can update your fundraising page.

    Questions? Our Events team will be more than happy to help please email events@ms.org.au or call 1300 733 690

CAN PEOPLE WHO DONATE GET A TAX-DEDUCTIBLE RECEIPT?

All donations over $2.00 are tax deductible. Anyone who donates through your online page will be instantly emailed their receipt. If you are planning to collect cash or cheque donations, simply contact us on 1300 733 690 or events@ms.org.au and we can provide you with an MS Receipt Register so you can issue them to your supporters as required.

HELPFUL HINT: A receipt is only tax deductible if the donor is receiving nothing in return for their donation. For example, if they are receiving a sausage sizzle or raffle ticket, they do not receive a tax deduction. If they purchase a sausage at a sausage sizzle, they do not receive a tax deduction.

WHAT IS MATCHED GIVING?

70% of companies in Australia offer ‘matching funding’ as part of their employee benefits. This means they support their employees’ charitable efforts by matching their fundraising dollar for dollar. It is a great way to double your fundraising efforts – and all you need to do is ask. Speak to your HR department and ask them for their support.

We can provide your company with any documentation they may need, including tax-deductible receipts, information about what we do and a letter of thanks and recognition.

FACEBOOK FUNDRAISING

HOW DO I USE FACEBOOK TO FUNDRAISE?

Facebook is a great place to encourage your friends, family and colleagues to support you! Always share your MS Gong Ride Fundraising page to Facebook as opposed to setting up a Facebook fundraiser. This way you can be sure that all your funds raised will be shown on your MS Gong Ride Fundraising page.

Furthermore, we recommend you do not use the Facebook Donate button, as we cannot link any of the funds received through a Facebook fundraiser to your MS Gong Ride Fundraising page.

WHAT IS THE OFFICIAL CHARITY NAME AND NUMBER FOR THE MS GONG RIDE?

Multiple Sclerosis Limited, ABN 66 004 942 287

IF PEOPLE HAVE DONATED TO ME THROUGH A FUNDRAISER I SET UP ON FACEBOOK, WILL MULTIPLE SCLEROSIS (MSL) STILL RECEIVE THE FUNDS?

Yes, if you have selected ‘Multiple Sclerosis Limited’ as your charity of choice, we’ll receive the funds. However, please note there will be a slight delay. Also, your donors will receive a receipt a from PayPal Giving Fund, not Multiple Sclerosis Limited.

WHY AREN'T THE DONATIONS THAT I AM RECEIVING ON MY FACEBOOK PAGE SHOWING UP ON MY FUNDRAISING PAGE FOR THE MS GONG RIDE?

Facebook donations are managed by a third party (PayPal Giving Fund), so we cannot sync these donations with your MS Gong Ride fundraising page.

Therefore, the best way to receive donations from your friends, colleagues and family is by sharing your fundraising page to Facebook, as opposed to using the Facebook Donate button.

I HAVE SET UP A FUNDRAISER ON FACEBOOK, BUT I HAVE SELECTED THE INCORRECT MS ORGANISATION. HOW CAN I ENSURE THE MONEY I RAISED SUPPORT THE MS GONG RIDE FUNDRAISING FOR MSL?

If you have selected the incorrect MS organisation on Facebook, please contact us and have the following information ready: your full name, amount and the fundraising closure date. Contact us 1300 733 690 or email events@ms.org.au.